Here’s our most frequently asked questions. If you can’t find the answer here just get in touch with us.

frequently asked questions

For tour costs and booking information check out the Costs and Booking page.

Check out our Upcoming Seabird Tours page to see our scheduled tour dates.

You can also check out our Research page to learn more about the long-term seabird research aspect of our tours.

SEABIRD FAQ’s

  • Depending on the season there’s a diverse mix of stunning seabirds that can be seen on the tours. Check out the Seabirds section to read more about the ‘Seabird Species’ we’ve seen to date as well as the ‘Seasons’ page which talks about the difference between tours in each season and the sebirds that could be encountered.

    We do our best to find as many seabird species on the day as possible, especially any specialty local seabirds. However, as with any birding activity, sightings vary day to day depending on the season, and weather / sea conditions. No particular species can be guaranteed.

    One way to increase the chance of seeing a wider range of seabirds is to book on more than one tour, as each tour can be different. Many people who travel a long way to join us will book for two or more tours to make the most of their time here.

    You can also check out the outstanding Tour Reviews we regularly receive from people coming on the seabird tours (from around the world).

  • Super close! We get amazing up-close encounters with lots of seabird species coming within metres of the boat either soaring around or settled on the water nearby.

    Storm Petrels (particularly New Zealand Storm Petrel), most Albatross, and some Petrel and Shearwater will be really close and often hang around for quite a while.

    Some species are more cautious and will come in for a flyby to see what’s going on.

  • It’s no worries if you’re new to seabirds – actually it’ll be super exciting as everything will be new to you :)

    In saying that, a little knowledge can greatly enhance your enjoyment on the day. We recommend you do a bit of research on some of the seabirds we could see, which will make it more fun when we call out species as they turn up (especially if it’s doing a brief fly-by).

    By the end of the day people have generally learned a lot about the characteristics of many of the species seen and are often the ones excitedly calling seabirds out as they arrive in.

    Check out the Seabirds section to read more about the ‘Seabird Species’ we’ve seen to date as well as the ‘Seasons’ page which talks about the difference between trips in each season and the birds that could be encountered. Looking at some images etc can really help and there’s lots of photos of the various seabirds in the ‘Gallery section’. And you can find out more about each species on the very informative www.nzbirdsonline.org.nz website.

  • Seabirds like to fly as efficiently as possible so on windy days the seabirds are really in their element and are generally very active and soaring around, but the ocean will likely be more uncomfortable due to the bigger swells and chop.

    On lighter wind or calm days the ocean may be quite calm and comfortable as there’s usually less swell, but lighter winds can affect which seabird species, and the numbers, that we might encounter on the day and the seabirds will generally be less active. Naturally the calmer oceans make for great photography conditions.

    Every day is a different experience out there (which is what we love about the tours :).

    When we select tour dates we can't predict what the conditions will be like on the day, and there's no guarantee on what seabirds we will encounter.

  • Yes. The sightings from each tour are added into eBird in several checklists (from various locations/zones visited during the day).

    These checklists can be shared to the people who are onboard the tour (once they’ve supplied their eBird username or email).

Tour Info & Preparation faq’s

  • These full day tours usually depart just after sunrise and return to Tutukaka late afternoon, which usually gives us about 9 to 10 hours out on the water, which is plenty of time to enjoy the stunning seabirds.

  • The Petrel Station location, out on the shelf edge, is approx 40km offshore, and usually takes around 1.5 to 2 hours to get out there depending on conditions, and how often we stop along the way.

  • The tours usually depart just after sunrise. As sunrise time differs throughout the year the exact departure time will be confirmed closer to the tour date. Very occasionally the weather conditions may dictate that we depart a bit later than sunrise.

    Exact departure time is confirmed closer to the the tour date.

    We'll return to Tutukaka mid to late afternoon, which usually gives us about 9 to 10 hours out on the water, which is plenty of time to enjoy the stunning seabirds.

    You will need to ensure you arrive by the specified departure time as the boat will leave at that time regardless. There are no refunds if you are late and the boat has already departed.

  • The tours depart from the Tutukaka Marina. Tutukaka is in Northland, New Zealand and is approx half an hour from Whangarei, and 2.5 hours north of Auckland, New Zealand.

    There is plenty of all day, free parking available at the marina.

    If you're booking domestic flights within NZ to get up here then we’d recommend using the 'Flexi-fare' option just in case the tour gets cancelled.


  • We have a limit of one bag per person to ensure there's plenty of room onboard to move about the boat.

    You’ll need to provide your own food, drink and other supplies for the tour. Please don’t bring alcohol onboard.

    New Zealand's sun can be pretty harsh (including sun rays reflected off the ocean surface), so sunblock and a hat are a necessity. Sunglasses are useful too.

    A camera (with charged batteries) and binoculars will both enhance your day and leave you with lasting memories too.

    For clothing on the day be sure to dress for the conditions for the season you are going out in, and remember weather conditions can change quickly at sea. In summer it is generally pretty warm but can still get wet. In winter it can get very cold (especially if we get a cold southerly wind blasting through) so plenty of warm layers is recommended. Spring and autumn days can be a mixed bag depending on weather so be prepared for any conditions during these seasons. When we’re motoring there can be sea spray/splashes or rain, and mixed with the wind it can get wet/cold. Wet weather gear is recommended at any time of year. Gumboots / waterproof shoes are very useful for the cooler months – and ensure all footwear has good grip to avoid slipping on the deck. Please note that we don't provide any wet weather gear on the tours so you'll need to ensure your own wet weather gear is appropriate for the conditions we could encounter out on the open ocean.

    If you have a medical conditions please ensure you bring required supplies onboard, and we request you let us know of any medical conditions in advance.

    As we are venturing into an ocean environment you need to take extra care of any items you bring onboard, (including your optical equipment) and these items are your responsibility for the entirety of the tour. Care should be taken with your equipment to ensure it’s well protected while we are moving and out at various stops during the day. As well as the boat moving about, there is also potential for sea spray/sea splashes and rain on the tours.

    Also bring along a sense of fun, adventure and discovery :)

  • These tours are fantastic for upclose viewing of our stunning seabirds – and you’re going to want to take some photos. Make sure your batteries are fully charged before you come and that you’ve got lots of space on your memory card as most people take a LOT of photos during the day. When considering focal length on your camera it’s helpful to know that often the seabirds come in right by the boat, or can be flying around quite close as well.

    Binoculars will greatly enhance your day as well for picking up the birds at a distance, and overall observation of their features and behaviour.

    As we are venturing into an ocean environment you need to take extra care of your optical equipment. All camera equipment and binoculars are the responsibility of the owner for the entirety of the tour and all care should be taken with your equipment to ensure it’s well protected while we are moving, and when we’re stopped at various locations during the day. There is potential for sea spray/splashes and rain on the tours.

    Please don’t bring the following onboard:

    • Tripods or Scopes’ as they take up too much room on the boat and are basically useless as even when stationary the boat will be moving due to swell and wind.

    • The use of ‘Drones’ on the tour by participants is not permitted.

  • There’s lots of accommodation and food options locally in Tutukaka and Ngunguru (a nearby coastal village).

    It’s recommended you check out the cancellation policies with any accomomdation providers, just in case the tour gets cancelled.

    Check out the Tutukaka Coast Info page for more details.

  • The boat we use has fantastic all round viewing for exceptional seabird spotting and photography opportunities. When we’ve stopped motoring you can walk completely around the boat so you can easily see and track the seabirds as they fly around the boat.

    The boat is 30.5 feet long x 10 feet wide, and fairly stable – we also use a drogue (sea parachute) which stabilises the boat further when we are out over deep water. The boat viewing area is nice and low to the water and has 1 metre high side walls all around which are perfect to lean against for stability – this makes for great viewing and photo opportunities of the seabirds which are often within metres of us, either flying around or settled on the water next to us.

    The boat is pretty basic in terms of facilities. For seating there are a couple of benches and a few big chilly bins (so there can be a bit of standing involved). An overhead canopy offers shade when it's sunny, and there's pull down plastic sides to shelter behind if the weather gets a bit wet. Lifejackets are available for all onboard. There’s also a small basic marine toilet onboard – there’s a couple of steps down into the enclosed toilet area so care must be taken when entering to avoid falling as the boat moves about.

important safety requirement faq’s

  • These tours aren’t your standard calm water tourist boat cruise – it's an open ocean adventure activity, and we may encounter a variety of ocean / weather conditions on any given tour.

    We’re out on the water for a long time (9 to 10 hours), about 40kms offshore, and depending on the day conditions may range from calm to 15–20 knot winds and 2–2.5m swells. Tours may be cancelled for adverse weather, though we usually go if raining.

    It’s worth noting that stronger wind is great for the seabirds as they are really active and soaring around which is always marvellous to watch.

  • You’ll be on a boat for the duration of the activity so you MUST be stable on your feet and able to move around the boat unassisted. The boat is an unstable, moving platform (whether travelling or stopped) and may make sudden movements. Decks and hatches may be slippery.

    These tours aren’t suitable if you have:
    – serious back/neck problems
    – heart conditions
    – recent surgery
    – stability/mobility issues
    – are pregnant
    – children under 10
    – wheelchair users

    Please disclose any medical conditions, allergies, or mobility issues when booking – We travel well offshore so it's important for us to know – bring along any necessary medication.

    Failure to disclose any of the above may result in refusal to board (with no refund). This is for the safety and enjoyment of all participants.

    Anyone under the influence of alcohol/drugs will be refused boarding (with no refund).

  • These tours are an open ocean adventure activity and you will be on a boat (which is an unstable platform) for the duration of the activity. The boat will be moving around (both when stopped, or travelling) to varying amounts depending on the strength of the wind and swell. Decks and hatches may be slippery due to water or fish residue so caution must be taken when boarding, moving around, and disembarking.

    For this reason you MUST be stable on your feet and you MUST be able to move around the boat unassisted, especially on the rougher days when the boat may be moving a lot, or may make sudden movements due to swell.

    Failure to let us know may result in refusal to board (with no refund). This is for the safety and enjoyment of all participants.

  • Ensure you take seasickness medication as we don’t cut tours short if someone’s seasick. Even if you’ve never been seasick, you can’t assume you won’t be, and it’d be a shame to spend your day feeling ill.

    Take the medication well before departure (some need taken the night before) – most are ineffective if taken when out. Talk to your doctor or pharmacist to determine the best option for you. Ginger based remedies seem to be unreliable. A good night’s sleep and avoiding alcohol also help.

    Seasickness is not grounds for refund.

    It’s definitely well worth getting out there to experience the stunning seabirds in their environment.

  • These tours offer an amazing opportunity for children to see some stunning seabirds in their natural environment. However, as these tours are an open ocean adventure activity, children must be 10 years or older, must be accompanied and actively supervised by an adult, and must follow any instructions given by the crew. Youth 16 years + may come onboard alone. Seasickness should be seriously considered too. In some cases, younger children with strong boating experience may be allowed, but only with prior approval.

    When booking include your child’s age – if you don’t let us know we refuse boarding (with no refund).

Booking & cancellation faq’s

  • To book on one of our seabird tours simply check out our Upcoming Seabird Tours page to see the scheduled tour dates.

    Then go to our Costs & Booking page for tour costs and payment options, and to complete the ‘Request a Booking’ form.

  • If you have the time it’s well worth considering booking on two or more seabird tours as each day out can be a quite different experience, with an increased chance of encountering a wider diversity of seabird species. Also if a tour happens to get cancelled then you’ve still got another chance to get out.

    During our busy ‘Spring’ season (Sep to Dec) we also often schedule a selection of tour dates where we head out each morning for 2 days or 3 days in a row (known as Double or Triple Headers). PS ... it’s also fine to book for a single day on the double/triple header tour dates too.

    Another popular option is booking two tour dates with a day or two gap in between.

    We have a lot of people who come from overseas, and within NZ, that book for two or more tours since they've travelled all this way to experience the stunning NZ seabirds.

    Check out our scheduled seabird tour dates on the Upcoming Tours page to see what’s available.

  • The skipper regularly monitors weather / swell conditions, and we aim to make a decision 2 days before the tour on whether the tour will go ahead or not. In some cases, this may be delayed until the day before if conditions dictate. The skipper’s decision is final.

    You’ll be notified by email (to the address provided at booking). Please check your spam/junk folder if you don’t see the update.

    As a guide, generally the most we go out in is about 15-20 knot winds and 2–2.5m swells but this depends on a number of factors (and may be more, or less, depending on the day). We usually still go out if it’s raining.

    Note: If you're booking domestic flights within NZ to get up here we'd recommend using the 'Flexi-fare' option just in case the tour gets cancelled.

  • If we cancel a tour due to adverse conditions, we may offer a closer-to-shore tour option on the same day, to an area less affected. It offers the opportunity to still experience some seabirds though we’ll likely encounter fewer species as some prefer deeper waters (ie NZ Storm Petrel).

    If conditions are unsuitable for any options on the tour date we may try to reschedule to the day before or after. This is subject to boat availability and ocean/weather conditions and isn’t always feasible.

    To make a closer-to-shore, or rescheduled tour feasible all participants must agree to doing it, or, if only some participants agree then additional per-person costs will apply.

    If neither the closer-to-shore or rescheduled tour are feasible, the tour will be cancelled and either a tour credit, or refund given.

  • Tours require a minimum 7 participants. If the minimum isn’t met, we’ll notify you 1–2 weeks before. In some cases, we may look to run the tour with additional per-person costs. If this isn’t possible, the tour will be cancelled and a tour credit, or refund given.

  • If you cancel your booking:
    – More than 45 days prior: Either a tour credit, or refund (less a cancellation fee of NZ$25 p/person).
    – Within 45 days: No credit or refund – UNLESS we cancel the tour, or fill your spot, in which case you receive either a tour credit, or refund (less a cancellation fee of NZ$25 p/person).

    If we cancel:
    We reserve the right to cancel any tour due to adverse conditions, insufficient bookings, or any other reason whatsoever. In this case you receive either a tour credit, or refund.

    Note: Refunds are in $NZD (exchange rates at time of refund may mean amount refunded differs from the original payment) • No refund if you miss the boat. • In no event will our liability exceed the amount you paid to us for the tour.

  • Yes we do – Check out the Private Charters page for more information about this.

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